Refund Policy
At Inventors Ltd., customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to help.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
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The item must be unused, in its original condition, and with all original packaging and accessories included.
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You must provide a valid proof of purchase (order confirmation, receipt, or invoice).
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Refund requests must be made within 30 days from the date of purchase.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
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Downloadable products (e.g., generator diagrams or other digital content) once accessed or downloaded.
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Items marked as “Final Sale” or “Clearance.”
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Any item not in its original condition, damaged, or missing parts due to reasons not attributable to our error.
3. Refund Process
To initiate a refund:
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Contact our customer service team at [email protected].
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Provide your order details and reason for the refund.
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We will provide instructions for returning the item if applicable.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance.
5. Refund Approval & Issuance
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Once we receive and inspect the returned item, we will notify you of the status of your refund.
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If approved, refunds will be issued to the original payment method within 7-10 business days.
6. Late or Missing Refunds
If you have not received a refund within the stated time frame, please:
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Check with your bank or credit card company.
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Contact us at [email protected] for further assistance.
7. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected].
8. Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page.
If you have any questions or concerns about our refund policy, please contact us at [email protected].